Privacy Policy

Effective Date: 1 January 2025

Elitinity Space Private Limited (“Company”, “we”, “our”, “us”) operates the mobile application Finswitch and the website https://finswitch.in (“Platform”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in accordance with applicable laws and guidelines, including those recommended by Razorpay for payment-related services.

1. Information We Collect

When you use our Platform, we may collect the following types of information:

  1. Personal Information
    • Name, email address, mobile number, postal address.
    • Identity details such as PAN, Aadhaar, or any KYC documents as required for regulatory compliance.
  2. Financial Information
    • Bank account details, payment instrument details, UPI ID, etc.
    • Transaction history and investment records.
  3. Usage Data
    • Device information, IP address, browser type, operating system.
    • App usage logs, preferences, and cookies.

2. How We Use Your Information

We use the collected information for:

  • Processing transactions and payments securely through Razorpay and other payment gateways.
  • Compliance with applicable laws and regulations (e.g., KYC/AML).
  • Improving our services, user experience, and app performance.
  • Sending important updates, alerts, and promotional offers (if opted in).
  • Providing customer support and resolving disputes.

3. Sharing of Information

We do not sell or rent your personal information to third parties.
We may share your information only with:

  • Payment processors such as Razorpay for secure transactions.
  • Regulatory or government authorities, if required by law.
  • Service providers/partners who support our operations (under strict confidentiality).

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or misuse. All online transactions are encrypted and processed securely via Razorpay’s PCI-DSS compliant systems.

5. Cookies & Tracking

Our website may use cookies to enhance your browsing experience. You may choose to disable cookies in your browser settings, though some features of the Platform may not function properly.

6. Your Rights

You have the right to:

  • Access, update, or correct your information.
  • Withdraw consent for marketing communications.
  • Request deletion of your personal data, subject to legal and regulatory obligations.

7. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised “Effective Date”.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Elitinity Space Private Limited
Garage P No 34, Shivesh Apt, Shivganga Nagar, Ambernath, Thane, Kalyan, Maharashtra, India – 421501
📧 Email: support@finswitch.in
🌐 Website: https://finswitch.in