Refund and Cancellation Policy
Effective Date: 1 January 2025
This Refund & Cancellation Policy applies to all transactions made through the Finswitch app and website https://finswitch.in, owned and operated by Elitinity Space Private Limited (“Company”, “we”, “our”, “us”).
1. Investments Are Non-Cancellable
- Once an investment is successfully made through the Finswitch Platform, it cannot be cancelled by the investor.
- This is because investments are directly allocated to specific real estate projects and tokenized assets.
2. Refunds
- Investments once processed are non-refundable, except in the following cases:
- If the transaction fails but the amount is debited from your account.
- If the investment could not be allocated due to technical errors or project closure.
- In such cases, the full refund will be initiated to the original payment method within 7–10 business days.
3. Double Payment / Incorrect Debit
- If your account is debited more than once for a single transaction, the extra amount will be refunded within 7–10 business days after proper verification.
4. Processing of Refunds
- All refunds, if applicable, will be processed via the same payment method used during the transaction (UPI, Net Banking, Card, Wallet, etc.).
- We work with Razorpay and other secure payment gateways to ensure safe and timely processing.
5. No Cash / Manual Refunds
- Refunds will not be made in cash or via offline/manual modes.
- Only digital refunds to the original source account will be processed.
6. Contact for Refunds
For any refund-related concerns, please contact us at:
Elitinity Space Private Limited
Garage P No 34, Shivesh Apt, Shivganga Nagar, Ambernath, Thane, Kalyan, Maharashtra, India – 421501
📧 Email: support@finswitch.in
🌐 Website: https://finswitch.in